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Customer Service

4 Things Smart Online Sellers Learn from Customer Complaints

  A young friend of mine launched an Etsy business this month. I watched from a distance as she carefully photographed and listed her products. She celebrated her first sales...and then came hot on the heels of those first transactions, her very first return. She was devastated. She took to social media to share her… Continue reading 4 Things Smart Online Sellers Learn from Customer Complaints

Branding

Why Are Stock Photos for Business Websites So Darned Boring?

Stock photos for business websites are boring. I don’t care which website you’re looking at; most feature one or more of the following People in gray or black business attire around a conference table Hands at a keyboard/calculator Desks Office buildings Binary code to make you think of “high tech” Two people shaking hands Did… Continue reading Why Are Stock Photos for Business Websites So Darned Boring?